Conditions
Trade policy
- Enoteca Lombardi offers wine selections and other products related to the world of wine on its website enotecalombardi.com Its e-commerce business is aimed exclusively at its end users who are “consumers” exclusively over 18 (eighteen) years and in any case according to the law in force and the regulations concerning electronic commerce.
- The General Terms and Conditions of Sale of Enoteca Lombardi exclusively govern the offer, transmission, acceptance, shipment, purchasing methods, and the right of withdrawal for product purchase orders on the website enotecalombardi.com between users of enotecalombardi.com and the company Enoteca Lombardi.By “consumer”, Enoteca Lombardi means any natural person who operates on its website enotecalombardi.com with purposes not related to their professional activity, commercial or entrepreneurial, possibly carried out. If you are a person other than the “consumer” and for any doubt, contact our offices at the following e-mail address: info@enotecalombardi.com
- All orders placed on the website must align with normal consumption needs. This requirement applies both to the number of products purchased in a single order and to multiple orders for the same product, even if each order includes a quantity of products consistent with normal consumption needs. In compliance with current laws regarding the purchase of wine and alcoholic beverages and considering its commercial policy, Enoteca Lombardi reserves the right not to process orders from parties other than “consumers,” in accordance with its commercial policy and the legal age limits for the purchase and delivery of wine and alcoholic beverages. Enoteca Lombardi does not sell wine or alcoholic beverages to individuals under 18 years of age. By using our website enotecalombardi.com, the user guarantees that they are over 18 years of age and that the recipient of the shipment from Enoteca Lombardi will also be over 18 years of age.
- The General Terms and Conditions of Sale of Enoteca Lombardi exclusively govern the offer, transmission, acceptance, shipment, purchasing methods, and the right of withdrawal for product purchase orders on the website enotecalombardi.com between users of enotecalombardi.com and the company Enoteca Lombardi.
- The General Terms and Conditions of Enoteca Lombardi do not govern the provision of services or the sale of products by parties other than Enoteca Lombardi, which are present on the website enotecalombardi.com through hyperlinks, links, or banners. Before purchasing products and services from parties other than Enoteca Lombardi, Enoteca Lombardi recommends verifying their terms of sale, as Enoteca Lombardi is not responsible for the provision of services by third parties or for the completion of e-commerce transactions between users of enotecalombardi.com and third parties. For any doubts, we invite you to contact us directly by sending an email to info@enotecalombardi.com.
Contratto di vendita
- To conclude the purchase contract for one or more products offered on enotecalombardi.com, it is necessary to fill out the order form in electronic format following the related instructions. The order form contains a summary of the main commercial conditions, including the price, payment methods, and delivery options, as well as information on the main features of the ordered product and a reference to the General Terms and Conditions of Sale.
- The Enoteca Lombardi sales contract is considered concluded when Enoteca Lombardi receives the order via email, verifies the correctness of the data, and sends a receipt of the purchase order, containing a summary of the information already included in the order form.
- Once the contract is concluded, Enoteca Lombardi will process your purchase order.
- For every purchase of Enoteca Lombardi Selections and products in general offered on the website enotecalombardi.com, before submitting the purchase order, Enoteca Lombardi will ask you to correct any data entry errors, carefully read the General Terms and Conditions of Sale, including the right of withdrawal, print a copy, and save or reproduce a copy for your personal use.
- The contract with Enoteca Lombardi is in Italian, but an English translation is available.
- Enoteca Lombardi may refuse or otherwise not process purchase orders that are incomplete or incorrect, in case of product unavailability, or for orders that do not provide sufficient solvency guarantees. In such cases, Enoteca Lombardi will inform you via email that the contract has not been concluded and that Enoteca Lombardi has not processed your purchase order, specifying the reasons and, if applicable, suggesting a possible solution.
- If any Enoteca Lombardi Selection, or some of the bottles of wine or products in general presented on enotecalombardi.com, are no longer available or for sale at the time of submitting the order form, it will be the responsibility of Enoteca Lombardi to promptly inform you, and in any case within thirty (30) days from the day following the transmission of the order to Enoteca Lombardi, about the unavailability of the entire Enoteca Lombardi Selection of wine or individual wine bottles included in the selection or the products generally ordered. If you have already submitted the order form and paid the price, Enoteca Lombardi will first suggest one or more possible alternatives of equal or higher commercial value that may satisfy you. Otherwise, Enoteca Lombardi will refund any amount already paid by you.
- By submitting the order form via email, you declare that you unconditionally accept the Enoteca Lombardi General Terms and Conditions of Sale and agree to abide by them in all dealings with Enoteca Lombardi. If you do not agree with or do not intend to accept even partially the terms outlined in the Enoteca Lombardi General Terms and Conditions of Sale, we invite you not to submit the order form for the purchase of Enoteca Lombardi Selections and all products sold on enotecalombardi.com.
- By submitting the order form to Enoteca Lombardi, you confirm that you are aware of and accept the Enoteca Lombardi General Terms and Conditions of Sale, as well as any additional information contained on the website enotecalombardi.com, including any references via links, the Privacy Policy, and the General Terms of Use.
Guarantees and indication of prices for wines and other products for sale.
- All Enoteca Lombardi Selections for sale, all bottles of wine, and generally all products offered by Enoteca Lombardi on its website enotecalombardi.com are exclusively “premium” products of the highest quality. The products offered are the result of meticulous and continuous research and are purchased directly by Enoteca Lombardi from wineries, cellars, producers, and carefully selected retailers known for their attention and care in producing top-quality products and for their rigorous quality control. Enoteca Lombardi does not sell irregular or lower-quality products compared to the corresponding standards offered on the market.
- All information and details on the labels of the wine bottles offered by Enoteca Lombardi are, by law, provided and guaranteed by the individual producers. Enoteca Lombardi continuously selects companies that produce products with the highest quality standards but, while performing general checks on the accuracy of the information on the labels, it does not take responsibility or guarantee in any way that the information on the labels fully reflects the characteristics of the product. For any doubts or potential concerns, please contact us directly via email at info@enotecalombardi.com. Enoteca Lombardi will take the necessary steps with the producer to request any further guarantees or additional information and will report any irregularities to the relevant authorities.
- The essential characteristics of the products offered by Enoteca Lombardi are presented with dedicated product sheets, visible directly on the website enotecalombardi.com. However, the images and colors of the products offered for sale on enotecalombardi.com may not accurately match the actual ones due to the browser and monitor used. The Enoteca Lombardi Selections may be subject to updates and changes, always maintaining high-quality wines and respecting the characteristics and theme indicated in the name of the Enoteca Lombardi Selection.
- Despite our best efforts, we cannot exclude the possibility that a small portion of the products in our catalog may be listed with an incorrect price. However, we will verify the accuracy of the product prices during the order review process and the subsequent shipment of the products. If, due to mistakes or other issues, the price listed on the site is lower than the actual selling price of a product, we will contact you to verify whether you still wish to purchase the product at the correct price. Otherwise, your order cannot be accepted. If the correct price of a product is lower than the one indicated on the site, we will charge you only the correct, lower price and will still send you the product.
- The prices of the products offered are all inclusive of VAT. For greater transparency, the shipping cost is listed separately in the order form and on the invoice. Prices are subject to updates, so we always encourage you to check the final sale price before submitting the corresponding order form.
- The Enoteca Lombardi Selections and, in general, all products offered by Enoteca Lombardi are sold only in certain countries. Therefore, we ask you to check the list of countries in which Enoteca Lombardi operates at the time of your purchase, as purchase requests from countries not included in the displayed list cannot be accepted by Enoteca Lombardi. Enoteca Lombardi reserves the right to periodically update the list of countries, so we suggest that you regularly check the geographical availability on our website enotecalombardi.com.
- In the case of defective goods, we kindly ask you to inform us first via email at info@enotecalombardi.com or by phone at (+39) 075816697, so that we can promptly identify the issue and find a solution together with you. Defective goods will be replaced and reshipped at Enoteca Lombardi’s expense, or refunded if out of stock.
- If you decide to exercise your right of withdrawal, Enoteca Lombardi reserves the right not to accept the return of products that have been altered in their essential and qualitative characteristics or that have been damaged or partially consumed.
Payments
- The payment methods for the price of wine, Enoteca Lombardi Selections, and all wine-related products offered on our website enotecalombardi.com are indicated in the Enoteca Lombardi order form.
- The price for the purchase of the products does not include shipping costs (which are shown separately) and will be charged to your bank account at the time of shipment of the purchased products, as indicated in the order form.
- The payment methods accepted by Enoteca Lombardi are: Credit Card, Prepaid Card, PayPal, and Bank Transfer. All financial information necessary for the transaction will be transmitted, via encrypted protocol, to Visa, MasterCard, American Express, PayPal, or other banks that provide the relevant remote electronic payment services, without third parties being able to access it. This information will never be used by Enoteca Lombardi except to complete the procedures related to your purchase and to issue any refunds in your favor in case of product returns, following the exercise of your right of withdrawal, or if it is necessary to prevent or report fraud to the police regarding enotecalombardi.com.
Shipping and delivery of the products
- Enoteca Lombardi delivers wine selections (“Enoteca Lombardi Selections”), bottles of wine, and other wine-related products sold on its website enotecalombardi.com exclusively to its end users who are “consumers” and at least 18 (eighteen) years old, in compliance with applicable laws and regulations.
- Enoteca Lombardi uses patented packaging that, due to its special features, ensures the integrity of the products being transported. Enoteca Lombardi delivers the ordered products to the address you provided during the purchase process on our website enotecalombardi.com, through national and international couriers, who assume full responsibility for delivery from the moment the products are picked up at our company until they are delivered to the address you specified. Enoteca Lombardi does not assume any responsibility for damages or actions caused by the couriers.
- Deliveries are made only to the countries listed on the enotecalombardi.com website. Periodically, Enoteca Lombardi updates the list of countries, so we recommend that you check the availability of delivery before proceeding with the completion of your order.
- For the delivery to be carried out, the following information is required:
• Billing Information: Billing name, billing address, and email address.
• Delivery Information: Delivery name, delivery address, phone number, and email address. - If you receive packages from Enoteca Lombardi that are visibly damaged by the courier, broken, or stained from wine leakage due to broken bottles, please refuse the shipment and return it to the sender. We will handle the return and the re-shipment.
If the shipment consists of multiple packages and not all are damaged, please refuse the damaged package by signing the courier’s delivery note “With Reservation.” Enoteca Lombardi will handle the return of the damaged package and its replacement.
If the product to be replaced is out of stock, we will contact you directly for a possible replacement or refund of the remaining value.
Any shipping costs for the return of the damaged package and the delivery of the new one will be covered by Enoteca Lombardi. - Delivery typically occurs on weekdays, within a period of some working days from the date the order is placed on our website enotecalombardi.com (Shipments to outside Italy may delay some days, please refeer always to the tracking code provided) , with payment made via Credit Card, PayPal, or Prepaid Card.
In the case of payment via Bank Transfer, delivery will follow the same timeframe but will start from the date of confirmation of the funds transfer. - For any information or issues regarding the shipment of your orders, you can contact our Customer Service directly via email at ordini@enotecalombardi.com or by phone at (+39) 075816697.
Customer Support
For any information, our customer support services are available via email at info@enotecalombardi.com or by phone at (+39) 075816697.
Right of Withdrawal Information
- Under the provisions of Legislative Decree 206/05 (“Consumer Code”), you have the right to withdraw from the purchase contract of the products, without any penalty, within 14 (fourteen) calendar days from the receipt of the goods, by providing written notice to Enoteca Lombardi, following the return management procedure provided by Enoteca Lombardi. It is not possible to exchange a single bottle of wine, a selection, or a product for another without additional costs. Our customer service is always available to help resolve any issues related to your order, so please feel free to contact Enoteca Lombardi via email at info@enotecalombardi.com or by phone at (+39) 075816697.
- In the communication, you must indicate the product or products for which you intend to exercise the right of withdrawal, the order number and date of the order, the invoice number, and your bank details (IBAN code). Once the communication has been made, you will be asked to wait for feedback from our Customer Service Department authorizing the return. You may then return the returned goods by handing them over to the courier for shipment within 14 (fourteen) calendar days commencing from the sending of the notice of withdrawal, provided that they are intact, in the agreed manner and within the agreed terms, unless you waive your right to return said products.
- The only expenses you will have to bear are those of returning the purchased products, in accordance with Article 67, paragraph3 of the Consumer Code. 4. The Right of Withdrawal, in addition to compliance with the terms and procedures described in paragraphs 7.1, 7.2, 7.3 above, shall be deemed to be properly exercised if the following Conditions of the Right of Withdrawal are fully complied with:
- purchased products must be substantially intact;
- products must be returned in their original packaging (in the case of Wine Selections, you must return all the bottles that make it up);
- returned products must be sent to Enoteca Lombardi in a single shipment. Enoteca Lombardi reserves the right not to accept bottles or products from the same order, returned and shipped at different times;
- the cost of returning the goods will be your responsibility, including liability in case of loss or damage of the products.
- products arrived in the warehouse will be examined for damage or tampering (the substantial integrity of the returned goods is an essential condition for the exercise of the right of withdrawal) – We recommend the utmost care in preparing the package;
- products must not have been used or damaged;
- The right of withdrawal is reserved only for individuals, already previously defined as “consumers” in section 1.2, therefore any purchases made by resellers or parties who in any capacity purchase for resale remain excluded;
- the return form must be correctly filled in and sent to Enoteca Lombardi within 14 (fourteen) calendar days of receipt of the products.
- If the Right of Withdrawal is exercised following the modalities and terms indicated in this paragraph 7, Enoteca Lombardi will reimburse the eventual sums already collected for products purchased directly from the enotecalombardi.com website, which will be reimbursed to you in the shortest time possible and, in any case, within 14 (fourteen) calendar days from the date in which Enoteca Lombardi became aware of the exercise of your Right of Withdrawal. The reimbursement may be suspended until Enoteca Lombardi receives the goods or until the consumer demonstrates that he/she has returned them, whichever is earlier. The refund procedure will be activated once it has been verified that the above terms and conditions, as set forth in paragraph 8 above, have been properly executed.
- If the terms and procedures for the exercise of the right of withdrawal have not been respected, You will not be entitled to the reimbursement of the amounts already paid to Enoteca Lombardi or to the issuance of the credit requested. However, it will always be possible to re-obtain, at Your expense, the products in the state in which they were returned to Enoteca Lombardi. Otherwise, Enoteca Lombardi may retain the products, in addition to the amounts already paid for their purchase.
Time and method of reimbursement
- Once the return of the products has been carried out, Enoteca Lombardi provides for the necessary verifications regarding the conformity of the same, under the conditions and terms indicated in paragraph 7. In the case in which the verifications are positively concluded, Enoteca Lombardi provides to send you, via email, the relative confirmation of acceptance of the products thus returned.
- Whatever the payment method used by her, the refund is activated by Enoteca Lombardi in the shortest time possible and in any case within 14 (fourteen) days from the date in which Enoteca Lombardi became aware of the exercise of her right of withdrawal, after verification of the correct execution of the right of withdrawal itself and acceptance of the returned products. Refunds will be made on the same means of payment used at purchase.
- In the event that there is no correspondence between the recipient of the products indicated in the order form and the person who made the payment of the sums due for their purchase, the reimbursement of the sums, in the event of the exercise of the right of withdrawal, will be carried out by Enoteca Lombardi, in any case, towards the person who made the payment.
Warranty
The consumer user has the right to a warranty on the conformity of the products and services purchased. The warranty has a duration of 24 (twenty-four) months from the delivery of the goods and the conformity defect must be communicated to Enoteca Lombardi within 2 months from its discovery. In order to exercise the right of warranty, you must send an e-mail to Enoteca Lombardi obligatorily indicating the order number and an accurate description of the defect (it is advisable to also attach photographic material). All elements are essential and will be verified by Enoteca Lombardi before giving an answer. If the product’s lack of conformity is ascertained, You have the right to obtain, upon return to Enoteca Lombardi of the defective product, its repair (except in the case of oenological products) or replacement. You also have the right to request from the Owner an appropriate reduction of the price or the termination of the contract if (i) the repair and replacement prove impossible or excessively burdensome, (ii) Enoteca Lombardi has not repaired or replaced the item within a reasonable period of time, or (iii) the replacement or repair previously carried out has caused You significant inconvenience. To exercise your warranty right and for further information in this regard, you may directly contact our Customer Support Services by e-mail at info@enotecalombardi.com or at (+39) 075816697.
Privacy
All information regarding the processing of your personal data can be obtained by consulting the Enoteca Lombardi Privacy Policy. For any information about our Privacy Policy you can send requests to our e-mail address: info@enotecalombardi.com or to the address of Enoteca Lombardi’s registered office in Via Borgo Aretino, 9 – 06081 Assisi (PG), Italy.
Applicable law and dispute resolution
Enoteca Lombardi’s General Terms and Conditions of Sale are governed by Italian law and in particular by Legislative Decree September 6, 2005 no. 206, on the Consumer Code, with specific reference to the regulations on distance contracts and by Legislative Decree April 9, 2003 no. 70 on certain aspects concerning electronic commerce. The sale of products and/or provision of services takes place in the territory of the Italian State and is subject to the laws in force in the Italian Republic. Jurisdiction for the resolution of any dispute will be that provided for by the Italian legislation in force at the time of the conclusion of the contract.
Updates and Changes
The Enoteca Lombardi General Terms and Conditions of Sale are periodically modified according to the development of its business and market, as well as in compliance with any updates and legislative changes. Each update and modification will be regularly published on our website enotecalombardi.com and on the mobile application Enoteca Lombardi App and will be immediately effective from the very date of publication on enotecalombardi.com. Users who continue to use the site or the mobile application after the publication of the aforementioned changes accept the new Terms without reservation.
